What is the purpose of the Patient Portal?
Patient Portal allows patients to communicate with their doctors and access important information over the Internet. Practices will send reminders, imaging results and much more electronically. The Patient Portal also allows prospective patients to ‘Pre-Register’ and receive a call from our central scheduling department.
How does the Patient Portal work?
Patient Portal is a secure webpage that uses high level encryption to keep unauthorized persons from viewing communications, information, or attachments. Secure messages and information can only be viewed with the correct username and password.
How do I get started?
To gain access to your medical records through the Patient Portal, please visit your Mana Spine specialist’s office. Once the Patient Portal consent has been obtained, our staff will give you a username, password and web address on paper or by email. The email you receive from us will contain a link to our portal.
What can I expect from the Patient Portal?
With the portal you will be able to view your personal:
- Health Record
- Diagnostic Imaging
- Outgoing Referrals
- Visit Summaries
- Appointments including Upcoming, Historical, No-Show, Canceled, and Rescheduled
And communicate the following:
- Referral Requests for medications that are non-narcotic
- Refill Requests
- Appointment Requests, Cancellations, and Reschedules
- Personal Information Updates
- General Messages
- Appointment Reminders
- New Message Information:
When a new message has arrived in your inbox, you will receive an email from Mana Spine.
- Username, Password and Web Address Information:
Upon becoming par with the Patient Portal or changing your login credentials at the office, you will receive an email.
What are the privacy protections and/or risks of using the Patient Portal?
By communicating through the Patient Portal, you eliminate the risk of unauthorized parties accessing your information during transmission. However, keeping messages secure depends on some additional factors. The office must receive the correct email address and only the patient (or granted parties) may access the login credentials.
What are the terms and conditions of the Patient Portal?
We reserve the right, at our discretion, to terminate Patient Portal offering, suspend user access and modify services available through the Patient Portal. The Patient Portal is provided in partnership with eClinicalWorks, our EHR software vendor and provider. That data is HIPAA compliant with high level encryption that exceeds the HIPAA standards. While we believe that the IT infrastructure and data are safe and secure, it does not guarantee unforeseen adverse events cannot occur. To the extent possible, our office has undergone rigorous IT implementation and security standards exceeding industry recommendations.
Mana Spine Disclaimer:
Responses from the practice will only be completed during regular office hours, Monday through Friday 8:00am-5:00pm. As a reminder, practice hours may vary in accordance with weekends and holidays. In the event of an emergency, please call 911 or visit your nearest emergency room.